Telehealth video or phone therapy sessions are available with our Dietitian only. We offer HD video online consultations through Zoom. All video, instant messaging and file transfers are encrypted and your online meeting link is secured and unique. Thanks to the Australian Government National Health Plan, Telehealth video and phone consultations are eligible for these consultation types: Private, NDIS, Return to Work SA, DVA, Medicare CDMP and Medicare Eating Disorder Plan. Read more about each funding type under their heading. 3rd Party Insurance claim clients may be eligible if you can get written approval from your Case Manager. JOINING A ZOOM MEETING Do you need an account to use Zoom? When your Practitioner invites you to their meeting you can join as a participant without creating an account. You will receive an email 2 day prior each therapy session, which has a unique URL link. How to join a Zoom Meeting (Telehealth Consultation)? Before joining a Zoom Meeting on a computer or mobile device, you may be prompted to download and install Zoom when you click a join link or your can download here. Download Zoom Mobile Apps for iPhone or Android Download Zoom Client for Mac or PC computer Meetings How do I connect computer/device audio? If your device has in-built audio microphone, you can join by clicking Join Audio. If you are using headphones with mic, connect them to your device first. Watch this 2 minute video on how to join a Zoom Meeting and how to adjust your audio and video too.

Australians with a chronic health condition, may be eligible for a Chronic Disease Management Plan (TCA/GPMP), which can give them a fixed rebate for up to 5 visits with one of our practitioners per calendar year. This used to be called an Enhanced Primary Care Plan (EPC). If you want to see us for two modalities (say Physiotherapy and Dietitian), the 5 visits need to be split (e.g. 2 x Dietitian visits and 3 x Physiotherapy visits). We do not bulk bill Medicare visits. You pay the full consultation fee (as explained under Private Consultation tab) and we will send your claim to Medicare. Medicare will then rebate $58 into your bank account (usually rebated on the next working day). Please note, you cannot roll over unused visits into a new Care Agreement the following year. Ask your GP if you're eligible for a TCA/GPMP. Also note, you cannot access a new GPMP referral before your anniversary date of your last plan. Your anniversary date is exactly 12 months from the date your current GPMP referral is made. For example, if your GPMP plan was done on 12 August last year, you cannot arrange a new GPMP referral for this year before 12 August (anniversary date) - if you do, this new referral will be invalid by Medicare, and you'll need to go back to your GP to arrange another care plan. For Dietitian sessions: please ensure that your GPMP referral from your local Doctor is in the name of "Elke Supple" or "Supple Clinic" to ensure you get your rebate. For Physiotherapy sessions: please ensure that your GPMP referral from your local Doctor is in the name of "Brendon Supple" or "Supple Clinic" to ensure you get your rebate. For Chiropractor or Osteopath sessions: please ensure that your GPMP referral from your local Doctor is in the name of "Rodney Supple" or "Supple Clinic" to ensure you get your rebate. If you have complex conditions, you may benefit from Case Conferencing. This is where your Dietitian or Physiotherapist and your GP (and perhaps another Allied Health provider e.g. Social Worker) have a case conferencing session (either face to face or by video Telehealth) to discuss the best way to manage your complex needs. This does not chew up the 5 visits of the CDMP, this is separate. Speak to your GP if you feel this will be beneficial, and they will be in touch with us if approved. Refer to "why we do not bulkbill medicare appointments" below.

Physiotherapy Fees from 1 August 2024 Initial Consultation - $92.00 Standard review consult (for 1 concern or area) - $73.00 Long review consult (multiple areas or concerns) - $88.00 Acupuncture Fees from 1 August 2024 Initial Consultation - $160.00 Standard review - $73.00 Long review (multiple areas or concerns) - $100.00 Chiro / Osteo Fees from 1 July 2023 Initial Consultation - $87.00 Standard review consult (for 1 concern or area) - $73.00 Long review consult (multiple areas or concerns) - $88.00 Dietitian Fees from 1 October 2023 Extended Initial Consult (for more than 1 concern/complex needs) - in person/online (75 minutes) - $225.00 Initial Consultation - in person/online/phone (50 minutes) - $150.00 Standard Review Consultation - in person/phone/online (30 minutes) - $112.50 Short Review Consultation - in person/phone only (20 minutes) - $75.00 Remedial Massage from 15 March 2024 1 hour (includes dressing time) - $93.00 30 minutes (includes dressing time) - $60.00 These fees include the client therapy time (face-to-face) plus an additional 10-15 minutes for practitioner administration time and session preparation time (including cleaning of rooms). Out of therapy session costs At times you may require your practitioner to spend some time developing individualised resources (such as an exercise prescription) or a supplement prescription or an individualised meal plan. You may at times require a letter of supports, an email to your GP or a referral to a Specialist. If these require significant practitioner time (more than the practitioner planning and administration time we allocate per client) then you will be informed prior to your practitioner carrying out the service. This non face-to-face time will be billed at a rate of $150 p/hr (for the minutes spent rounded to the nearest 5 minutes). If you have Private Health Insurance Extras cover: We use HICAPS for on the spot claiming so that you only need to pay the gap (check if your Health Fund is linked with HICAPS). If you want to know how much your health fund will cover, just call us and will help you. For Acupuncture - not all health insurance funds allow you to claim this - please check with your fund and your level of cover. Online consults (Dietitian only): Most, but not all Private Health fund providers, support telehealth online consultations. If you're not sure, contact your provider. We use Zoom's encrypted and secure platform for telehealth consultations. Phone consultations are also available (and supported under Telehealth). Just tell us your preference when you make your booking. For online and phone consults, Elke will usually email you a summary of your appointment plan along with any handouts, scripts or written information. If she requires extra Non-Face-to-Face time to complete this for you, you will be notified and charged for the extra Out of Therapy cost. She tries to get this completed within your therapy session time.

For Physiotherapy and Dietitian only. For people with a disability and a current NDIS plan, you can use your NDIS funding with Supple Clinic if you have chosen to Self Manage or Plan Manage funding for NDIS supports. Plan Manage means you use a 3rd party to handle all of your payments and claiming. Unfortunately if your plan is Agency Managed - we cannot service you. If you have goals on your NDIS plan related to Dietitian or Physiotherapy - we can support you. Dietetic support is claimable under: Capacity Building - Improved Daily Living Budget (Therapy) Capacity Building - Supports for Early Childhood Budget (under 7 years) Capacity Building - Improved Health and Wellbeing budget Physiotherapy support is claimable under: Capacity Building - Improved Daily Living Budget (Therapy) Capacity Building - Supports for Early Childhood Budget (under 7 years) If you run out of Capacity Building funding, Core Budget may be used for Dietitian and Physiotherapy. Speak with your Local Area Coordinator (LAC) or your Service Coordinator for individual budget advice. Otherwise you can email us with your questions. Dietitian NDIS Fees as of 1 October 2023 Initial Assessment - (90 mins as 75 mins client therapy + 15 mins for practitioner notes/emails) - $289.50 Review Consultation - (60 mins as 45 mins client therapy + 15 mins for practitioner notes/emails) - $193.00 Short Review Consultation - (45 mins as 35 mins client therapy + 10 mins for practitioner notes/emails) - $144.75 Physiotherapy NDIS Fees as of 1 July 2023 Initial Assessment - (60 minutes of which 10 mins is for practitioner notes/emails) - please call us. Review Consultation - (45 minutes of which 10 mins is for practitioner notes/emails) - please call us. Short Review Consultation - (30 minutes of which 5 mins is for practitioner notes/emails) - please call us. Travel, Communication, Resource development and Report fees are charged at full NDIS rate pro rata (refer to their website). Any Physiotherapy or Dietitian tools or supplements are billed to the NDIS participant/carer to pay (not NDIS to pay).

Medicare Eating Disorder Plan (EDP) is only eligible for dietitian therapy. On appropriate referral from a medical practitioner (GP, Paediatrician or Psychiatrist) under a Eating Disorder Plan (EDP), patients will be able to access a fixed rebate for up to a maximum of 20 sessions with a dietitian in a 12 month period. These 20 sessions will be inclusive of any sessions provided by a dietitian under the Chronic Disease Management plan (TCA/GPMP) in the same calendar year of the EDP being established. We do not bulk bill Medicare visits. You pay the full consultation amount (as explained under Private Consultation tab) and we will send your claim to Medicare. Medicare will then rebate $58 into your bank account (usually rebated on the next working day). Please note, you cannot roll over unused visits. Also note, you cannot access a new EDP referral before your anniversary date of your last plan. Your anniversary date is exactly 12 months from the date your current EDP referral is made. For example, if your EDP plan was done on 12 March last year, you cannot arrange a new EDP referral for this year before 12 March (anniversary date) - if you do, this new referral will be invalid by Medicare, and you'll need to go back to your GP to arrange another EDP plan. Also please ensure that your EDP referral from your local Doctor is in the name of "Elke Supple" or "Supple Clinic" to ensure you get your rebate. Refer to "why we do not bulkbill medicare appointments" below. If you have complex health needs, you may benefit from Case Conferencing. This is where your Dietitian and GP (and perhaps another Allied Health provider e.g. Psychologist) have a case conferencing session (either face to face or by telehealth) to discuss the best way to manage your complex needs. This does not chew up the therapy visits of the EDP, this is separate. Speak to your Medical Practitioner if you feel this will be beneficial.

For Dietitian and Physiotherapy only. If you are a DVA card holder and have a current referral from your GP, then depending on your card type you may be able to see our practitioners for free, 100% bulk billed, no gap to pay. To check your eligibility before seeing us, go to the DVA website or call DVA directly or give us a call. Physiotherapy and Dietitian fees are set by DVA and DVA sets rules regarding treatment cycle and eligibility based on card type. Dietitian Telehealth phone or video therapy sessions: if you meet the MBS vulnerability criteria and are unable to attend our clinic for your therapy sessions, you can have phone or video dietitian therapy sessions. More information about Telehealth sessions is explained under the tab in this list, otherwise call DVA or us.

We are preferred providers for Return to Work SA (workcover), Motor and Insurance claims. We also can support anyone with Legal Claims requiring a Professional Assessment and Opinion. Physiotherapy and Chiropractor fees follow the fee guidelines set by Return to Work SA. Please refer to the RTWSA website. Dietitian fees are billed at $200 per hour. Dietitian fees are pro-rata billed for therapy sessions, communication, case conferencing, documenting, assessments and reports. Please email us for more information. Dietitian travel is billed at $3.33 per minute. It is not billed per kilometre. Legal claims for all disciplines are billed at $200 per hour and travel is billed at $3.33 per minute. Some items are subject to GST which will be reflected on the invoice.

We ask you respect our practitioners' valuable time and energy by giving us notice to cancel or reschedule by 5pm on the day you receive your SMS reminder. We send out reminders 2 working days ahead of your appointment. Late notice (within 24 hours) or Non- attendance on the day of a scheduled appointment will result in a Cancellation Fee (even if you're on a care plan or other 3rd party claim). This is part of our terms and conditions of our Costs & Services. Reminder that Medicare, 3rd Party Insurance, Return to Work SA and DVA will not pay for missed appointments or late cancelled appointments. If your appointment is on a Monday - you will need to notify us by 5pm on the Friday to avoid a Late-Notice fee. If you reschedule your appointment, we may waiver the missed appointment fee, as long as you attend that rescheduled appointment. We send out SMS and email appointment reminders 2 days ahead of your appointment, and expect you to read and reply to each SMS and email according to the instructions, particularly if you need to cancel or reschedule. COVID-19 notice If you have any symptoms of cold, flu, cough, sore throat, lose of taste or fever, please change your dietitian appointment to online or phone, or choose to reschedule your in-clinic therapy appointment. If you are have been unwell recently, but well enough to attend your in-clinic appointment, we ask that you consider wearing a mask for the safety of everyone else. Thank you.

At Supple Clinic, payment is always upfront. For Face-to-face consultations we accept EFTPOS, Visa, Mastercard and Cash. Dietitian Telehealth video or phone consultation payments are taken through our Australian hosted software which is protected by 256-bit bank grade security and encryption. A unique link to your Payment Form (unique to your file) will be emailed to you to capture your credit card details without any staff interaction. None of our staff, nor staff of our hosted software can access your personal finance details. Invoices for nutritional supplements will have a one-time payment link protected by 256-bit bank grade security and encryption unique to that invoice, otherwise you can follow the instructions for direct bank deposit on the invoice. Frequently Asked Questions: Can services or products of another client, be accidentally charged to my stored credit card? No. Any service or product needs to be raised by an invoice first that is linked to your patient file or linked to your current and open appointment. It cannot be accidentally linked to someone else's appointment or account. Could I accidentally be charged twice for a service on my stored credit card? No. Once online payment has been processed the "Pay Now" button actually disappears from our screen, so we cannot accidentally hit it more than once. Who is responsible for paying for supplements, physiotherapy tools or TCM herbal product if I'm getting funding or rebates? You are responsible for all costs. NDIS, DVA, Medicare, Return to Work SA, Private Health Funds or other 3rd Parties usually do not cover (fully or partially) the costs occurred outside of therapy sessions.

We no longer bulk-bill these appointments (except for DVA gold card holders) because we deliver a very high quality service and believe that patient care would be compromised by seeing you within a shorter appointment. You also may not be aware that your practitioner is required to spend time outside of your therapy session to write mandatory reports to your referring Medical Practitioner. We do not get paid for doing these reports, but it is required by Law. If your GP or Specialist told you that your visits with us will be free of charge, please inform them they are not free because we do not bulk bill, and please refer them to our website for more information.